Shipping & Returns

Shipping & Delivery

We currently offer delivery exclusively within the United Kingdom.

Shipping Options

To ensure your kit arrives safely, we use Royal Mail Tracked services. Both options include full step-by-step tracking and a GPS-stamped delivery scan:

  • Standard (Tracked 48): £4.25 (Delivery in 2-3 business days)
  • Express (Tracked 24): £5.40 (Delivery in 1-2 business days)

Dispatch Times

We aim to dispatch all orders within 24 hours of placement.

Please note: In rare cases of extreme weather or other circumstances beyond our control, dispatch may be slightly delayed. We will always work to get your kit on its way as soon as safely possible.

Order Information

Parcel Limits & Specs

To ensure safe transit and meet Royal Mail requirements:

  • Limit: Maximum of 1 "Complete Rock Tumbling Kit" per parcel.
  • Specs: Weight up to 2kg | Max dimensions: 450mm x 350mm x 160mm.

Real-Time Stock Information

We display live stock levels on our website. In the unlikely event of a technical error resulting in an inaccurate stock reading, we will contact you immediately to provide an update or a full refund.

Returns & Cancellations

We want you to be 100% happy with your purchase. We offer a straightforward return process in line with UK Consumer Contracts Regulations.

Cancellations

You have the right to cancel your order for any reason within 14 days of receiving your goods.

To do so, notify us of your intent to cancel within 14 days of delivery. Once notified, you have further 14 days to return the items. Items must be returned in their original, unused condition with all packaging intact.

Refunds

Once we receive your item, we will process your refund within 14 days. This includes the item cost plus standard outbound shipping.

Please note: The customer is responsible for return postage costs for non-faulty items.

Faulty or Damaged Items

If your item arrives damaged or develops a fault, please contact us immediately. Faulty items are eligible for a full refund or replacement if reported within 30 days of receipt.

How to Start a Return

Please contact us at store+101540004177@shopifyemail.com with your order number and details of the return.